Where to send your return

All products that are returned to Maxell for warranty replacement consideration should be sent to the following address:

Maxell Warranty Returns
3 Garrett Mountain Plaza, Suite 300
Woodland Park, NJ 07424

What to include in your return

All products that are returned to Maxell for warranty replacement consideration must include the following:
– the defective item
– a description of the problem
– a valid return address (with zip code)
– a valid contact number

Please allow 7-10 business days from the date we receive your return for your replacement product to arrive. If replacement product has not arrived after 15 business days, please contact Maxell Warranty Returns at [email protected] for assistance with tracking your return. When contacting our Warranty Returns Department, please include your first and last name, phone number, zip code, and the approximate date your package was sent.